Returns & Refunds

1. Right to Cancel

In compliance with the Consumer Protection (Distance Selling) Regulations 2000, all customers have a right to a seven day 'cooling-off' period. Customers must inform the Company in writing – by letter, fax or e-mail – of their decision to cancel their order. The cooling-off period ends seven working days after the goods have been received. The Company will then issue a returns note number by e-mail. This number should be clearly marked on the outer packaging when returning the goods. If the product is returned without the returns number, the Company reserves the right to refuse either a refund or exchange.

The cost of the postage to return goods is borne by the customer and the original delivery charge where applicable is not refundable.

All goods must be in perfect, unused condition with seals and packaging unopened. For lingerie, goods must be unworn and labels still attached.

Please note that all crystal encrusted products and Eternal Spirits Corsets which are ordered to individual customer specifications are non-returnable.

Customers are strongly advised to obtain a certificate of postage for returned items and to pack the items appropriately as the Company cannot be held responsible for any goods lost or damaged in transit.



2. Defective Goods

With the exception of the Right to return policy above, the Company does not offer goods for sale on a sale or return (approvals) basis.

In the unlikely event that the goods are found to be defective upon arrival, the customer should inform the Company, in writing – by letter, fax or e-mail - within seven working days of the receipt of the order. The Company will then issue a returns note number by e-mail. This number should be clearly marked on the outer packaging when returning the goods. If the product is returned without the returns number, the Company reserves the right to refuse either a refund or exchange.

All items must be returned at the customer's expense within seven working days of notification of the returns number.

Customers are strongly advised to obtain a certificate of postage for returned items and to pack the items appropriately as the Company cannot be held responsible for any goods lost or damaged in transit.

If the above procedure is adhered to and the Company are happy that the fault is clearly with the product, the Customer will be refunded in full along with a refund for the postage incurred in returning the item. (The customer may request an exchange where available).

The Company reserves the right to refuse a refund if no clear manufacturer's fault is present.

For all refunds, a credit will be made back to the credit/ debit card used for the original transaction. For payments made by cheque/ postal order a Company cheque will be issued in the name of the Customer.